Hotel guest demands full refund after positive experience, boasting 'I always get my way'

It can't be simple to work in the hospitality sector. There's something about the entitled vacationers that never fails to stun the dedicated crew. Having said that, how would you respond if a haughty client barged into your establishment expecting to be taken advantage of and let down? Would you face the hard truth that this isn't a conflict worth waging, or would you try to prove him wrong and give him the trip of a lifetime?

The story that follows is the story of a confused hotel worker. The original poster (OP) works at the front desk of an upscale hotel. When a haughty guest storms into the hotel and demands to check out the room before deciding to stay the night, the story starts to take shape. The problem arises, though, when OP informs the couple that they booked their reservation through a third party and are therefore unable to cancel or receive a refund for their purchase.

That being said, be sure to read the story below if you're interested in learning more about what happened and whether OP was able to communicate with the haughty customer in a composed and orderly manner! After you've done reading, don't forget to check out the story of the helicopter company that is humiliated by a client who leaves a negative review!

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Author image for Sienna Varady Sienna Varady
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customer service hotel workplace-story tales-from-the-workplace karen-customer tales from the front desk reddit story entitled customers entitled people karma workplace Reddit karen entitled people
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